Our range of services cover from custom solution development to fully managed operational process. We can seamlessly integrate with your existing workflow to get the synergy effect for you and your customers.
About Us
Great results through strong collaboration.
We at Zorient is driven by one notion. “Deliver cost-effective best customer centric solution”. The top reasons why our international partners work with us.
- Customer Centric. We build everything to our Client’s needs. The need is the epicenter for our execution strategy. Starting right and keeping straight is how we operate.
- Open Communication. We don’t beat around the bush. We communicate openly and clearly. We are culturally well aware. Thanks to our international clients.
- Result Oriented.We deliver. No excuses, no slacking. This is our strength. Our excellent project management methods are well recognized by our clients.
Our modern office offers our team well-lit space with latest ergonomic work space. Work-life balance, personal improvement and mutual respect is what we practice on a daily basis. We are a highly motivated and friendly team having fun and satisfaction in delivering our client’s needs. We are proud of what we achieve together.
Our Services
-
01 IT Solutions
With our experts partners, we deliver technology solutions built with modern technologies and in an Agile way.
-
02 Process Support
We can fully own the process that is tedious and inefficient for you to cut costs and improve efficiency
-
03 Customer Support
Our On-demand, dedicated support services for your customers irrespective of geographical location. Our team is rich in cultural awareness.
-
03 Bootstrapping
We offer extensive development and operational support for international start-ups to bootstrap the idea. From idea to implementation.
Get in touch
Just drop us an email. The best way to know each other is to have a discussion. Don’t worry, we won’t drain your energy with sales pitches or boasting presentations. First step is see if our way of working matches with your expectations and requirements.
Career
Current Openings
Job Summary
In this challenging position as Customer Support Manager, you will be managing the customer support activities (mainly email and Chat support) for a fast growing European Digital Services Company.
Responsibilities and Duties
- To provide email, chat support for international customers
- Take part in daily stand-up meetings
- Utilise and build FAQs, Solution Guides and Knowledge Base
- Maintain up to date and accurate process documentation Compile requirements for IT for new developments
- Support requests from senior management
Required Experience, Skills and Qualifications
- Experience in a Customer Service environment
- Minimum of 3 years of professional experience for senior role (preferably international support)
- Fluency in English. Additional language is an advantage
- Effective written and verbal communication
- Self-driven and goal orientated + strong organizational talent.
- A positive can-do attitude and collaborate with international teams
Benefits
- Performance-related bonus
- Professional training for Personal Development Mentoring by senior Management
- Open and flexible working atmosphere
- Above market-average paid holidays
Contact
Location:
Rathinam Tech Zone Pollachi Main Road, Eachanari Coimbatore - 641021
Email:
office@zorient.co.in